Once your Account Administrator enables two-step authentication, you'll need to configure your authentication device to sign in securely with two-step authentication.
Before you start
You'll need to access a two-step or two-factor authentication app on your device such as Microsoft Authenticator, Google Authenticator, Authy or Authenticator Plus.
Review the documentation for your specific authenticator app for more details on configuring two-step authentication on your device.
If you lose or replace your device, you must contact an Account Administrator to reset or turn off two-step authentication for your user account.
How to configure your authentication device
If you've not configured two-step authentication and attempt to sign into the ExpenseIn mobile app, you'll be prompted by the following message.
To configure your authentication device, complete the following steps:
1. Navigate to the ExpenseIn Web Portal, enter your login credentials and tap Sign In.
You'll then be presented with a list of configuration steps and a unique QR code.
Note: If your authenticator app allows you to scan QR codes using an image, you may want to take a screenshot of this screen to use in the third step if you are continuing to use a mobile device to set up two-step authentication.
2. Open your authenticator app.
3. In the app, add a new account and scan the QR code. You can do this by using the screenshot taken earlier, if your authenticator app allows.
Note: If your authenticator app requires you to scan the QR code, you'll need to log into the ExpenseIn Web Portal on a separate device and use your mobile to scan the QR code.
4. Once configured in your authenticator app, go back to ExpenseIn and enter the current 6-digit verification code provided by the authenticator app.
Note: Each authentication code generated by your authenticator app is only valid for a short period of time. If you are not entering the code quick enough, the code may be rejected by our system.
5. Click Configure & Sign in to finish the configuration.
Once two-step authentication has been fully configured, each time you log into your ExpenseIn account you'll need to sign in with two-step authentication.
How to sign in with two-step authentication
To sign in with two-step authentication, follow the steps below:
1. Open the ExpenseIn Mobile App, enter your login credentials and tap Sign In.
2. On your device, open your authenticator app to obtain the current 6-digit authentication code.
3. Return to the ExpenseIn mobile app and enter the current 6-digit authentication code before it expires.
4. Click Verify to validate the code and access your account.
If you need help signing in, please see the two-step authentication troubleshooting Help Article.