Due to the secure nature of two-step authentication we have included some common questions below.

If you know in advance that you will be getting a new mobile device, you should sign in to ExpenseIn using your current device, and reset your two-step authentication. To do this, complete the following steps:

1. When signed into your ExpenseIn account click the Cog in the top right-hand corner and then My Profile.

2. Click Two-Step Authentication from the left-hand menu.

3. Finally, click Reset Two-Step Authentication.

The next time you sign in you will need to configure two-step authentication on your new device.

If you are unable to sign in to reset your two-step authentication yourself, please contact your account administrator who can reset or turn off two-step authentication for you.

If you are having trouble scanning the QR code to configure two-step authentication, try moving your phone further away from the screen. Certain devices work better further away than you would think, in particular Google Android devices. 

Each authentication code generated by your mobile authenticator app is only valid for a short period of time and is based on the time zone you're in. If you have manually changed the time on your device, or if you are not entering the code quick enough, the code may be rejected by our system. It is recommended that you use automatic time on any mobile device. 

If you have followed the steps outlined above and you are still unable to sign in, you should contact your account administrator who can reset or turn off two-step authentication for you.

In the case where an account administrator is unable to help or is also unable to sign in, they can contact our Support Team via email at support@expensein.com or call us on +44 333 414 1808. 

Please Note: We will need to verify your identity and this may take some time before we are able to reset your account.

Sign in with two-step authentication