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Import preregistrations
Import preregistrations

Preregister your Ad Hoc users by importing a CSV file containing their user details.

Written by Jack
Updated over a week ago

Users will be able to use the Ad Hoc module once they have completed the registration process. To register prospective users, you can preregister them in the Preregistrations area using the Import tool.

Please note: To be able to preregister your Ad Hoc users, you must ensure that 'Allow Self-Registration' is turned on under Ad Hoc Settings; only Admin users can turn this setting on.

General Rules

  • File must be .csv.

  • Column headers are required for data fields that need updating. Header names are space and case insensitive.

  • If the file does not contain the required data fields, the whole CSV file will be rejected.

  • If the file contains any extra headers not recognised, the whole CSV file will be rejected.

  • If an existing user is found with the same email, the user will be updated.

  • If any data field on a record has an error, the record is skipped, and processing moves onto the next record.

  • The maximum number of records/users is 10,000 per CSV file import.

Please note: Before completing a Preregistration Ad Hoc user import, please download and read the full Preregistration Ad Hoc User Specification. You can also download a Preregistration Ad Hoc User Template CSV file if required.

Import preregistrations

1. Navigate to the Manage Ad Hoc Users tab on the menu banner. This may be named something unique to your company.

2. Click Preregistrations on the left hand menu.

3. Click Import to add your users.

4. Click Browse and select your CSV file from your device, then select Import.

Note: Always use Test Mode to ensure you are importing the data correctly. After your file has been tested, click the View Full Details in the File Processing Complete banner to view the Import File Details results.

  • New records - number of new users created.

  • Updated records - number of existing users changed.

  • Skipped records - use the feedback given for each skipped record to make corrections to the users before importing the file again.

If an unexpected error occurs, please contact for help and guidance.

5. Check the processed file email notification sent to you matches the import record totals.

6. Once you have successfully tested your preregistrations import, import your preregistrations with Test Mode disabled.

7. When your CSV file is imported, you will receive a confirmation message on the page.

Your users will now be able to register via your subdomain. You can also view the status of your preregistrations on this page.

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