Once you receive your Expense Card, you'll need to activate your card via the ExpenseIn mobile app or web portal to use it.
To activate your Expense Card, follow the steps below:
1. Tap the three-bar menu in the top left corner of the screen.
2. Tap My Cards, found under the Cards heading.
Note: To access this section, you must complete the secondary authentication step using the authorisation method enabled on your device, e.g., entering your PIN or using biometrics.
3. In the My Cards section, tap the three dots icon next to the card you'd like to activate and tap Activate.
Note:
You can also touch and hold the card you'd like to activate and tap Activate.
If your card has been deactivated by your company's Expense or Finance team, you won't be able to activate your card, and a message will display advising you to contact them directly.
4. Tap OK to confirm you'd like to activate the card.
5. An 'Activating card' message will display to confirm that the activation process has begun.
6. Once your card has been activated, a 'Card activated' message will appear at the bottom of the screen, and a green Active label will display against the card.
Note: A confirmation email will also be sent to your registered ExpenseIn email address.
Before using your Expense Card, be sure to retrieve your PIN.