Before you can use your Physical Expense Card with Chip and PIN, you'll need to retrieve your PIN from the ExpenseIn mobile app or web portal.
Note:
Your card must be active before you can use your PIN.
You can change your PIN at any UK ATM. Once updated, the new PIN will be reflected in your ExpenseIn account.
To retrieve your Expense Card PIN using the mobile app, follow the steps below:
1. Tap the three-bar menu in the top-left corner of the screen.
2. Tap My Cards under the Cards heading.
Note: To access this section, you must complete the secondary authentication step using the authorisation method enabled on your device, e.g. entering your PIN or using biometrics.
3. In the My Cards section, tap the three dots icon next to the card you'd like to retrieve the PIN for, then tap View PIN.
4. A pop-up window will appear displaying your PIN.
5. Tap Close once you've finished viewing your PIN.
PIN Best Practice for Cardholders
Never share your PIN with anyone.
Select a PIN that cannot be easily guessed. Don't use birth dates or particular account numbers, and try to avoid using sequential numbers like 1,2,3,4, or repeated numbers like 1111.
Memorise your PIN and don't write it down.
Don't use your PIN as a password for other banking services.
Don't use the same PIN for all your cards.
Be aware of others nearby when entering your PIN at a point of sale or ATM.
Check your transactions regularly for unfamiliar transactions.