If you're creating a personal car mileage expense and receive an error stating to select a higher distance rate, the expense you are creating exceeds the maximum amount of miles for the rate you have selected. The error will show as the one below.

For example, if you're currently using a rate of 45p and have claimed for 9,900 miles and your finance team has set a 10,000-mile limit for this mileage rate, you will not be able to create another mileage expense at the 45p rate if you are claiming for more than 100 miles.

Using the above example, you first need to create one mileage expense for 100 miles, exceeding the 10,000-mile limit. Once completed, you can create the second mileage expense at the higher distance rate (e.g. 25p per mile) for the remaining amount of miles.

You can keep track of the amount of miles claimed by checking your Cumulative Mileage Report. If you can not see the report, please speak to your Finance Team directly for further assistance.

For assistance locating your cumulative mileage report, follow our help article How to view your cumulative mileage.