Skip to main content

Reset user two-step authentication

Learn how to reset two-step authentication if a user is unable to log in using their existing two-step authentication set up.

J
Written by Jack
Updated over 2 months ago

If a user's two-step authentication needs to be reset, this can be done under the user's profile in the Admin area.

Follow the steps below to reset a user's two-step authentication:

1. Click the Account Name > Admin.

2. By default, you'll be taken to the Users page in the User Management section.

3. Find the user you wish to enable two-step authentication for by using the Filter options available.

4. Click the Edit icon, found at the right-hand side of the User record.

Note: You can also click the three dots icon and select Edit from the drop-down.

5. In the Edit User window, click the Two-Step Authentication tab.

6. Click the Reset two-step authentication button.

7. Read the Reset User Two-Step Authentication confirmation message and click Continue.

The user's two-step authentication will now be reset. When the user next logs into their ExpenseIn account, they will be required to configure their two-step authentication again.

Related Articles

Did this answer your question?