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Reset user two-step authentication
Reset user two-step authentication

How to reset two-step authentication if a user is unable to log in using their existing two-step authentication set up.

J
Written by Jack
Updated over a week ago

If a user's two-step authentication needs to be reset, this can be done under the user's profile in the Admin area.

Complete the following steps to reset a user's two-step authentication:

1. Go to Admin > Users.

2. Find the user whose two-step authentication needs to be reset. You can use the filter options available if required to help find the user.

3. Click Edit, found at the right-hand side of the user record and the Edit User box will be displayed.

4. Click the Two-Step Authentication tab and select Reset two-step authentication.

5. In the pop-up box, click Continue.

The user's two-step authentication will now be reset. When the user next logs into their ExpenseIn account, they will be required to configure their two-step authentication again.

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