Your receipts are scanned using fully automated digital software within a couple of seconds. To extract as much information as possible, ensure you upload a good-quality receipt in PDF or image format via the ExpenseIn mobile app, web portal or our Email-to-Receipt feature.
How to ensure optimal receipt scanning
The receipt is square to the camera.
The receipt is placed flat with no creases.
Only one receipt is in the picture (take separate photos if you need to capture more than one receipt).
There is sufficient light and no shadows are cast over the receipt.
Note:
We support separate PDF documents, but not combined PDF Portfolio documents.
As a fully automated feature, the Support team are unable to amend scanned data from receipts. Using Optical Character Recognition (OCR) features does not guarantee 100% successful receipt scanning.
How a scanned receipt displays in your account
When a receipt is scanned it is uploaded to your Unattached Receipts found in the Receipts section of your account.
The scanned data will be displayed against the receipt on the web portal. Scanned data cannot be viewed on the mobile app, however, a scanned label will display against the receipt.
Note: Tax amounts will not display as part of the scanned data even if a tax amount has been scanned.
Additional Information
If you add a memo to your receipt and then use the unattached receipt to create a purchase expense, ExpenseIn will use AI to automatically select the expense category based on the categories visible to you for selection.
Note: You can override the pre-populated category when filling in the expense form if the wrong one is automatically selected.
If you have any queries or issues using our receipt scanning feature, please contact our Support team via email at support@expensein.com. If your query is related to a specific receipt, please attach the receipt with your query.