FAQs
Find answers quickly to the frequently asked questions.
When will my expenses be paid?
How do I accept my company policy?
How can I find out my approvers?
How does receipt scanning work?
Why is my emailed receipt blank?
How is the automated mileage distance calculated?
Why is my postcode invalid?
How do I check if my postcodes have been validated?
Why can I not select VAT on my expense?
When do I tick billable on an expense?
Why can't I merge an expense?
Why does it say my receipt has already been submitted?
What is a duplicate expense?
Why are my expenses being flagged as duplicates?
What do I do if I receive the policy issue "This expense is not associated with a card statement"?
How do I turn on Finance user notification emails for approved expenses or invoices?
How do I create a shared approval flow?
How are exchange rates calculated?
How do I view the history of my inbound file delivery user updates?
How can I capture carbon footprint (CO2) data?
How do I get the latest version of the Sage 50 integration connector?
Why has my Sage 50 expense posting failed?
How can I cancel pending postings to Sage 50?
Why has my Sage 200 Standard expense posting failed?
Why has my Sage 200c Professional expense posting failed?
Why has my Sage Accounting expense posting failed?
Why has my QuickBooks expense posting failed?
Why has my Xero expense posting failed?