FAQs
Find answers quickly to frequently asked questions.
By Jack1 author38 articles
- When will my expenses be paid?
- How do I accept my company policy?
- How can I find out my approvers?
- How does receipt scanning work?
- Why is my emailed receipt blank?
- How is the automated mileage distance calculated?
- Why is my postcode invalid?
- How do I check if my postcodes have been validated?
- Why can I not select VAT on my expense?
- When do I tick billable on an expense?
- Why can't I merge an expense?
- Why does it say my receipt has already been submitted?
- Why is my expense being flagged as a duplicate and what is a duplicate expense?
- What do I do if I receive the policy issue "This expense is not associated with a card statement"?
- How do I turn on Finance notification emails for approved expenses or invoices?
- How do I create a shared approval flow?
- How are exchange rates calculated?
- How do I view the history of my inbound file delivery user updates?
- How can I capture carbon footprint (CO2) data?
- How do I get the latest version of the Sage 50 integration connector?
- How can I cancel pending postings to Sage 50?
- Why has my Sage 50 expense posting failed?
- Why has my AccountsIQ expense posting failed?
- Why has my Sage 200c Standard expense posting failed?
- Why has my Sage 200c Professional expense posting failed?
- Why has my Sage Accounting expense posting failed?
- Why has my QuickBooks expense posting failed?
- Why has my Xero expense posting failed?