Email receipts from your suppliers, even though it may not look like it, often have image links in the email; these are then read and converted to a viewable PDF by our system.

If the emailed receipt is blank, it's possible that the file is a portfolio-type PDF document. We do not support this type of PDF document, so these will always appear blank on your account when uploaded or emailed to receipts@expensein.com.

Note: Multiple layer-type PDF documents will be blank when viewed on an expense but when downloaded are viewable and the data will have been scanned by our OCR system.

If you don't believe the PDF document is a portfolio-type PDF and your emailed receipt is blank, please contact support@expensein.com for help.

To upload an image of a receipt directly to your My Expenses account, see our capture a receipt Help Articles for the web portal and mobile app.