If you receive a message that states the receipt attached to your expense appears to have been used on another expense, your company Finance team has implemented a policy rule where a receipt can only be claimed once.
If you see a yellow policy message, you may click Continue to continue with your expense submission. In this case, your expense and receipt will be reviewed by your approver and/or company Finance team.
If you see a red policy message and you need to use the same receipt on your expense, you'll need to click OK and won't be able to submit your expense until you've consulted your company's Finance team and received instructions on how to proceed.
How the system identifies a possible receipt that has already been claimed
This receipt detection feature relies on scanned data from your receipts. It requires that both the current receipt and any previously submitted receipts have sufficient scanned data for an accurate comparison.
The system will identify a receipt that has been claimed if both of the following conditions are met:
The scanned Date and Gross Amount from the receipt match exactly.
The scanned Merchant Name closely matches a receipt submitted in the last 90 days.
Note: Even if your receipt is in a different currency or has a different tax amount, it could still be flagged as already claimed in the past 90 days if the scanned Date and Amount match another receipt.