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Why is my emailed receipt blank?
Why is my emailed receipt blank?

Understanding why the emailed receipt is blank when I open the pdf in my unattached receipts area.

Written by Jack
Updated over a week ago

Emailed receipts sent from suppliers, even though they may not look like it, send image links in their emails and these can be read and converted to a viewable PDF by our systems.ย 

We do not support portfolio-type PDF documents so these will always appear blank on your account when uploaded or emailed to Multiple layer-type PDF documents will be blank when viewed on an expense but when downloaded are viewable and the data will be scanned by our OCR system.

To upload an image of a receipt to your My Expenses account, you should either select the receipt image, by using the 'Browse Computer' feature when uploading a new receipt or by using our mobile app to take a photo.

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