Attaching/embedding an image file to an email and sending that to will result in the created PDF file being blank as our systems are not able to recognise images in this way.

Emailed receipts sent from suppliers, even though they may not look like it, send image links in their emails and these can be read and converted to a viewable PDF by our systems. 

To upload an image of a receipt to your My Expenses account, you should either select the receipt image, by using the Browse Computer feature when uploading a new receipt, or by using one of our mobile apps to take a photo.

Email a receipt to ExpenseIn
Capture a receipt
Capture a receipt (mobile app)

Did this answer your question?