Transactions cannot be allocated if the statement identifier in the user's profile does not match the user identifier provided by the data feed.
Note: Transactions are received based on the settlement date, which means there can be a 2-3 working days delay between transactions occurring in ExpenseIn.
How to view unallocated transactions
Transactions that have not been delivered to a user's account via the bank data feed can be viewed by following the below steps:
1. Go to the Finance area.
2. In the Imports and Exports section, click the Card Transactions subheading.
3. Click the Unallocated tab.
4. Take the user identifier found against each unallocated transaction in the list and check this matches the user's statement identifier within their user profile.
The required statement identifier formats for each data feed are detailed below:
Allstar
The required format: Must be an exact match with the name on card.
Example: Karen L Smith
Mastercard
The required format: First 6 digits followed by 8 stars and then the last 4 digits.
Example: 654718******1231
Visa
The required format: the last 4 digits of PAN.
Example: 1231
Note: The 'Account Administrator' permission is required to access user profiles from Admin > Users and make this update.
How to allocate unallocated transactions
Once the user's statement identifier has been updated in their user profile, you can retry allocating unallocated transactions by following the steps below:
1. In the Unallocated tab, select the expenses you want to allocate by ticking the checkbox or tick the select all checkbox to select all the unallocated expenses.
2. Click the Retry button to try to allocate the transactions you selected.
3. Once successfully allocated, the transactions will appear in the Data Feed tab.
If the card transactions have still not been allocated, repeat the process until the statement identifiers correctly match the user identifiers.
If you're still unable to allocate transactions after updating your user's statement identifier(s), please contact support@expensein.com for further assistance.