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FAQs
Find answers quickly to the frequently asked questions.
When will my expenses be paid?
How do I accept my company policy?
How can I find out my approvers?
How does receipt scanning work?
Why is my emailed receipt blank?
How is the automated mileage distance calculated?
Why is my postcode invalid?
How do I check if my postcodes have been validated?
Why can I not select VAT on my expense?
When do I tick billable on an expense?
Why can't I merge an expense?
Why does it say my receipt has already been submitted?
What is a duplicate expense?
Why are my expenses being flagged as duplicates?
What do I do if I receive the policy issue "This expense is not associated with a card statement"?
How do I turn on Finance user notification emails for approved expenses or invoices?
How do I create a shared approval flow?
How are exchange rates calculated?
How do I view the history of my inbound file delivery user updates?
How can I capture carbon footprint (CO2) data?
How do I get the latest version of the Sage 50 integration connector?
Why has my Sage 50 expense posting failed?
How can I cancel pending postings to Sage 50?
Why has my Sage 200 Standard expense posting failed?
Why has my Sage200c Professional expense posting failed?
Why has my QuickBooks expense posting failed?