FAQs

Find answers quickly to the frequently asked questions.

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13 articles in this collection
Written by Jack

When will my expenses be paid?

How long after expenses have been approved will they be paid.
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Written by Jack
Updated over a week ago

How do I accept my company policy?

How do I accept my company policy so that I can submit expenses.
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Written by Jack
Updated over a week ago

Why is my emailed receipt blank?

Why is my emailed receipt blank when I open the pdf in my unattached receipts area?
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Written by Jack
Updated over a week ago

How does receipt scanning work?

Understanding how to make the most of the receipt scanning feature.
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Written by Jack
Updated over a week ago

Why are my expenses being flagged as duplicates?

What to do if your company policy is flagging your expenses as duplicates.
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Written by Jack
Updated over a week ago

When do I tick billable on an expense?

When do I select that an expense is billable.
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Written by Jack
Updated over a week ago

How are exchange rates calculated?

How ExpenseIn calculates the exchange rates for foreign currency expenses
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Written by Jack
Updated over a week ago

How can I view the history of an expense?

How to see the history of an individual expense.
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Written by Jack
Updated over a week ago

Where can I find system status information?

Click the system status option from the footer on the web portal or subscribe to receive system status updates via email.
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Written by Jack
Updated over a week ago

Why have expenses failed to post to Xero?

Reasons why expenses may fail to post to Xero
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Written by Jack
Updated over a week ago

How is the automated mileage distance calculated?

Understanding how ExpenseIn uses Google Maps to calculate your mileage
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Written by Jack
Updated over a week ago

How do I check if my postcodes have been validated?

Check whether your postcodes are valid or not.
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Written by Jack
Updated over a week ago

Why is my postcode invalid

Why is a policy warning appearing when I try and submit my mileage expense saying the postcode is invalid.
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Written by Jack
Updated over a week ago