FAQs

When will my expenses be paid?

How long after expenses have been approved will they be paid.

Written by Jack
Updated over a week ago

How do I accept my company policy?

Learn how to accept my company policy so that I can submit expenses.

Written by Jack
Updated over a week ago

What do I do if I receive the policy issue "This expense is not associated with a card statement"?

What does this policy issue message mean and how to rectify.

Written by Jack
Updated over a week ago

Why are my expenses being flagged as duplicates?

What to do if your company policy is flagging your expenses as duplicates.

Written by Jack
Updated over a week ago

Why can I not select VAT on my expense?

Why am I unable to select a VAT rate and amount to my expense.

Written by Jack
Updated over a week ago

Why is my emailed receipt blank?

Understanding why the emailed receipt is blank when I open the pdf in my unattached receipts area.

Written by Jack
Updated over a week ago

How can I find out my approvers?

Understanding who approves your expenses in ExpenseIn.

Written by Jack
Updated over a week ago

How do I turn on Finance user notification emails for approved expenses or invoices?

Understand how to set up email notifications when expenses or invoices have been approved and are awaiting processing in Finance.

Written by Jack
Updated over a week ago

How do I find my ExpenseIn account number?

Learn how to find out what your ExpenseIn account number is.

Written by Jack
Updated over a week ago

When do I tick billable on an expense?

Understanding when to select that an expense is billable.

Written by Jack
Updated over a week ago

How is the automated mileage distance calculated?

Understanding how ExpenseIn uses Google Maps to calculate your mileage.

Written by Jack
Updated over a week ago

Why is my postcode invalid?

This article explains why an invalid postcode policy warning appears when you try and submit mileage expenses.

Written by Jack
Updated over a week ago

How do I check if my postcodes have been validated?

Check whether your postcodes are valid or not.

Written by Jack
Updated over a week ago

What is a duplicate invoice?

ExpenseIn has flagged my invoice as a duplicate when trying to Submit.

Written by Jack
Updated over a week ago

How do I view the history of my user update file upload?

Understanding how to find a copy of your upload file along with the history from the user update.

Written by Jack
Updated over a week ago

How do I get the latest version of the Sage 50 integration connector?

Understanding how to stay up-to-date with the most recent version of the Sage 50 integration connector.

Written by Jack
Updated over a week ago

How can I cancel pending postings to Sage 50

Cancel pending posting when using the ExpenseIn Integration Connector.

Written by Jack
Updated over a week ago

How do I create a shared approval flow?

Understanding how to create an approval flow stage with multiple shared approvers.

Written by Jack
Updated over a week ago

How does receipt scanning work?

Understanding how to make the most of the receipt scanning feature.

Written by Jack
Updated over a week ago

How can I view the history of an expense?

Understanding how to see the history of an individual expense.

Written by Jack
Updated over a week ago

Why have expenses failed to post to Xero?

Reasons why expenses may fail to post to Xero.

Written by Jack
Updated over a week ago

How are exchange rates calculated?

Understanding how ExpenseIn calculates the exchange rates for foreign currency expenses.

Written by Jack
Updated over a week ago

Where can I find system status information?

Click the system status option from the footer on the web portal or subscribe to receive system status updates via email.

Written by Jack
Updated over a week ago