FAQs

When will my expenses be paid?

How long after expenses have been approved will they be paid.

Written by Jack
Updated over a week ago

How do I accept my company policy?

How do I accept my company policy so that I can submit expenses.

Written by Jack
Updated over a week ago

Why is my emailed receipt blank?

Why is my emailed receipt blank when I open the pdf in my unattached receipts area?

Written by Jack
Updated over a week ago

How does receipt scanning work?

Understanding how to make the most of the receipt scanning feature.

Written by Jack
Updated over a week ago

Why are my expenses being flagged as duplicates?

What to do if your company policy is flagging your expenses as duplicates.

Written by Jack
Updated over a week ago

When do I tick billable on an expense?

When do I select that an expense is billable.

Written by Jack
Updated over a week ago

How are exchange rates calculated?

How ExpenseIn calculates the exchange rates for foreign currency expenses

Written by Jack
Updated over a week ago

How can I view the history of an expense?

How to see the history of an individual expense.

Written by Jack
Updated over a week ago

Where can I find system status information?

Click the system status option from the footer on the web portal or subscribe to receive system status updates via email.

Written by Jack
Updated over a week ago

Why have expenses failed to post to Xero?

Reasons why expenses may fail to post to Xero

Written by Jack
Updated over a week ago

Why should I delete our company leavers?

When an employee leaves your business, delete them as an ExpenseIn user to remove their access but still retain their expense data.

Written by Jack
Updated over a week ago

How is the automated mileage distance calculated?

Understanding how ExpenseIn uses Google Maps to calculate your mileage

Written by Jack
Updated over a week ago

How do I check if my postcodes have been validated?

Check whether your postcodes are valid or not.

Written by Jack
Updated over a week ago

Why is my postcode invalid

Why is a policy warning appearing when I try and submit my mileage expense saying the postcode is invalid.

Written by Jack
Updated over a week ago