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FAQs
FAQs
Find answers quickly to the frequently asked questions.
13 articles in this collection
Written by
Jack
When will my expenses be paid?
How long after expenses have been approved will they be paid.
Written by
Jack
Updated over a week ago
How do I accept my company policy?
How do I accept my company policy so that I can submit expenses.
Written by
Jack
Updated over a week ago
Why is my emailed receipt blank?
Why is my emailed receipt blank when I open the pdf in my unattached receipts area?
Written by
Jack
Updated over a week ago
How does receipt scanning work?
Understanding how to make the most of the receipt scanning feature.
Written by
Jack
Updated over a week ago
Why are my expenses being flagged as duplicates?
What to do if your company policy is flagging your expenses as duplicates.
Written by
Jack
Updated over a week ago
When do I tick billable on an expense?
When do I select that an expense is billable.
Written by
Jack
Updated over a week ago
How are exchange rates calculated?
How ExpenseIn calculates the exchange rates for foreign currency expenses
Written by
Jack
Updated over a week ago
How can I view the history of an expense?
How to see the history of an individual expense.
Written by
Jack
Updated over a week ago
Where can I find system status information?
Click the system status option from the footer on the web portal or subscribe to receive system status updates via email.
Written by
Jack
Updated over a week ago
Why have expenses failed to post to Xero?
Reasons why expenses may fail to post to Xero
Written by
Jack
Updated over a week ago
How is the automated mileage distance calculated?
Understanding how ExpenseIn uses Google Maps to calculate your mileage
Written by
Jack
Updated over a week ago
How do I check if my postcodes have been validated?
Check whether your postcodes are valid or not.
Written by
Jack
Updated over a week ago
Why is my postcode invalid
Why is a policy warning appearing when I try and submit my mileage expense saying the postcode is invalid.
Written by
Jack
Updated over a week ago