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FAQs
Find answers quickly to the frequently asked questions.
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When will my expenses be paid?
How can I capture carbon footprint (CO2) data?
How do I accept my company policy?
What do I do if I receive the policy issue "This expense is not associated with a card statement"?
Why are my expenses being flagged as duplicates?
Why can I not select VAT on my expense?
Why is my emailed receipt blank?
How can I find out my approvers?
How do I turn on Finance user notification emails for approved expenses or invoices?
How do I find my ExpenseIn account number?
When do I tick billable on an expense?
How is the automated mileage distance calculated?
Why is my postcode invalid?
How do I check if my postcodes have been validated?
What is a duplicate invoice?
How do I view the history of my inbound file delivery user updates?
How do I get the latest version of the Sage 50 integration connector?
How can I cancel pending postings to Sage 50?
How do I create a shared approval flow?
How does receipt scanning work?
How can I view the history of an expense?
How are exchange rates calculated?
Where can I find system status information?
Why can't I merge an expense?
Why does it say my receipt has already been submitted?
Why has my Sage200c Professional expense posting failed?
Why has my Sage 50 expense posting failed?
Why has my QuickBooks expense posting failed?