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FAQs
Find answers quickly to the frequently asked questions.
24 articles in this collection
Written by
Jack
How can I capture carbon footprint (CO2) data?
How to capture carbon footprint data to aid CO2 reporting.
Written by
Jack
Updated over a week ago
When will my expenses be paid?
How long after expenses have been approved will they be paid.
Written by
Jack
Updated over a week ago
How do I accept my company policy?
Learn how to accept my company policy so that I can submit expenses.
Written by
Jack
Updated over a week ago
What do I do if I receive the policy issue "This expense is not associated with a card statement"?
What does this policy issue message mean and how to rectify.
Written by
Jack
Updated over a week ago
Why are my expenses being flagged as duplicates?
What to do if your company policy is flagging your expenses as duplicates.
Written by
Jack
Updated over a week ago
Why can I not select VAT on my expense?
Why am I unable to select a VAT rate and amount to my expense.
Written by
Jack
Updated over a week ago
Why is my emailed receipt blank?
Understanding why the emailed receipt is blank when I open the pdf in my unattached receipts area.
Written by
Jack
Updated over a week ago
How can I find out my approvers?
Understanding who approves your expenses in ExpenseIn.
Written by
Jack
Updated over a week ago
How do I turn on Finance user notification emails for approved expenses or invoices?
Understand how to set up email notifications when expenses or invoices have been approved and are awaiting processing in Finance.
Written by
Jack
Updated over a week ago
How do I find my ExpenseIn account number?
Learn how to find out what your ExpenseIn account number is.
Written by
Jack
Updated over a week ago
When do I tick billable on an expense?
Understanding when to select that an expense is billable.
Written by
Jack
Updated over a week ago
How is the automated mileage distance calculated?
Understanding how ExpenseIn uses Google Maps to calculate your mileage.
Written by
Jack
Updated over a week ago
Why is my postcode invalid?
This article explains why an invalid postcode policy warning appears when you try and submit mileage expenses.
Written by
Jack
Updated over a week ago
How do I check if my postcodes have been validated?
Check whether your postcodes are valid or not.
Written by
Jack
Updated over a week ago
What is a duplicate invoice?
ExpenseIn has flagged my invoice as a duplicate when trying to Submit.
Written by
Jack
Updated over a week ago
How do I view the history of my user update file upload?
Understanding how to find a copy of your upload file along with the history from the user update.
Written by
Jack
Updated over a week ago
How do I get the latest version of the Sage 50 integration connector?
Understanding how to stay up-to-date with the most recent version of the Sage 50 integration connector.
Written by
Jack
Updated over a week ago
How can I cancel pending postings to Sage 50
Cancel pending posting when using the ExpenseIn Integration Connector.
Written by
Jack
Updated over a week ago
How do I create a shared approval flow?
Understanding how to create an approval flow stage with multiple shared approvers.
Written by
Jack
Updated over a week ago
How does receipt scanning work?
Understanding how to make the most of the receipt scanning feature.
Written by
Jack
Updated over a week ago
How can I view the history of an expense?
Understanding how to see the history of an individual expense.
Written by
Jack
Updated over a week ago
Why have expenses failed to post to Xero?
Reasons why expenses may fail to post to Xero.
Written by
Jack
Updated over a week ago
How are exchange rates calculated?
Understanding how ExpenseIn calculates the exchange rates for foreign currency expenses.
Written by
Jack
Updated over a week ago
Where can I find system status information?
Click the system status option from the footer on the web portal or subscribe to receive system status updates via email.
Written by
Jack
Updated over a week ago