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FAQs
Find answers quickly to the frequently asked questions.
19 articles in this collection
Written by
Jack
How can I find out my approvers?
How to find out who approves your expenses in ExpenseIn.
Written by
Jack
Updated over a week ago
How do I find my ExpenseIn account number?
How to find out what your ExpenseIn account number is.
Written by
Jack
Updated over a week ago
How do I view the history of my user update file upload?
How to find a copy of your upload file along with the history from the user update.
Written by
Jack
Updated over a week ago
How can I cancel pending postings to Sage 50
Cancel pending posting when using the ExpenseIn Integration Connector
Written by
Jack
Updated over a week ago
How do I get the latest version of the Sage 50 integration connector?
How to stay up-to-date with the most recent version of the Sage 50 integration connector.
Written by
Jack
Updated over a week ago
When will my expenses be paid?
How long after expenses have been approved will they be paid.
Written by
Jack
Updated over a week ago
How do I accept my company policy?
How do I accept my company policy so that I can submit expenses.
Written by
Jack
Updated over a week ago
Why is my emailed receipt blank?
Why is my emailed receipt blank when I open the pdf in my unattached receipts area?
Written by
Jack
Updated over a week ago
How does receipt scanning work?
Understanding how to make the most of the receipt scanning feature.
Written by
Jack
Updated over a week ago
Why are my expenses being flagged as duplicates?
What to do if your company policy is flagging your expenses as duplicates.
Written by
Jack
Updated over a week ago
When do I tick billable on an expense?
When do I select that an expense is billable.
Written by
Jack
Updated over a week ago
How are exchange rates calculated?
How ExpenseIn calculates the exchange rates for foreign currency expenses
Written by
Jack
Updated over a week ago
How can I view the history of an expense?
How to see the history of an individual expense.
Written by
Jack
Updated over a week ago
Where can I find system status information?
Click the system status option from the footer on the web portal or subscribe to receive system status updates via email.
Written by
Jack
Updated over a week ago
Why have expenses failed to post to Xero?
Reasons why expenses may fail to post to Xero
Written by
Jack
Updated over a week ago
How is the automated mileage distance calculated?
Understanding how ExpenseIn uses Google Maps to calculate your mileage
Written by
Jack
Updated over a week ago
How do I check if my postcodes have been validated?
Check whether your postcodes are valid or not.
Written by
Jack
Updated over a week ago
Why is my postcode invalid
Why is a policy warning appearing when I try and submit my mileage expense saying the postcode is invalid.
Written by
Jack
Updated over a week ago
How do I delete my secure file delivery connection?
How to delete the connection between ExpenseIn and your secure file delivery system.
Written by
Jack
Updated over a week ago